If a breakdown occurs on your test stand, your test program can be jeopardized. Prompt and targeted action is required. If HORIBA registers a failure, we first try to narrow down the possible causes with professional advice or correct the problem via telephone support. If on site deployment becomes necessary, on the basis of the breakdown profile a suitable specialist can be selected and most often sent with the necessary replacement part.

 

OUR TASKS:

  • Professional advice in order to narrow down the possible causes of breakdown
  • Coordination of the service deployment
  • On site breakdown diagnosis
  • Providing the necessary replacement parts
  • Remedying the breakdown

BENEFITS:

  • Short reaction times
  • Professional problem solving by deployment of trained specialists
  • Direct access to the responsible, local deployment leader
  • 24 hour access service hot line