Service Locations

 

North America

Address

Contacts

Michigan Customer Support Center
5900
Hines Drive, Ann Arbor, MI 48108

Tel: (800) 346-7422 ext. 3 or (734) 213-6555
Fax: (734) 213-6525
 

Jason Dell'Eva -- Ext. 3760
Service Manager
jason.delleva@horiba.com


Kimberley Liford -- Ext. 3725
Administrative Assistant

California Service Office
17671 Armstrong Avenue, Irvine, CA 92614

Tel: (800) 446-7422
Fax: (949) 250-4023

Gail Rapp Ext. 201
Administrative Assistant

Mexico and South America

Mexico Service Office

  

EAASA
Equipos de Afinacion Automotrices, S. A.
José Ma. Iglesias #39
Col. Tabacalera
06030 México, D.F.

Tel:  (52) 5535-0677 or (52) 5566-4729
Fax: (52) 5415-8332

Gilberto Moreno
gilberto.moreno@eaasa.com

Brazil Office

  

TCA-HORIBA Sistemas de Testes Automotivos Ltda.
Rua Oswaldo Cruz, 1056 / 1070
09540-280 Sao Caetano do Sul, SP - Brazil
55 11 4224-0205 (direct)
55 11 4224-0200 (PABX)
55 11 8162-3425 (FAX)

Ing. Mauro M. Gori
Office Manager
Mauro.gori@tca-horiba.com.br

Argentina Service Office

  

TCA-Tecnicas de Control y Analisis, S.A.
Ugarteche 2802, Dep 4C
(1425) Buenos Aires - ARGENTINA

Tel/Fax: (+54-11) 4804-2536

Ing. Horacio Martinez-Yanzi, horacio.martinez.yanzi@tca.es

tcabue@tca.es



Customer Support Lines

(800) 346-7422 Michigan
(800) 446-7422
California
E-mail: ussupport@horiba.com

Use these toll-free Customer Support Lines or send an e-mail to obtain fast access to technical support. Our trained support personnel are ready to help you:

  • Obtain answers to technical questions and assistance with technical issues
  • Schedule service visits
  • Arrange for factory repairs
  • Order emergency repair parts
  • Obtain information on training and maintenance

For technical assistance, please have the following information available:

  • Description of problem or issue
  • Model and serial number of equipment.
  • Supporting documentation (computer printouts, error messages, etc.)

To place a parts order, request a service visit, or return a piece of equipment for repair, please have the following information available to expedite the process:

  • Purchase Order Number
  • Model and serial number of equipment
  • Part numbers if known

If you are e-mailing your request, please include the above information plus:

  • Your company name and address
  • Your telephone number

Customer Support Lines are manned from 8:00 AM to 5:00 PM, Monday through Friday. After normal business hours, please call and leave a message or send an e-mail. Your call or e-mail will be returned promptly on the first normal business day.

Service Repair Centers

Each service location maintains an inventory of essential parts, equipment, and supplies necessary to repair and maintain HORIBA equipment. To make arrangements for repairs:

  • In North America: Please call Ann Arbor, MI (800) 346-7422 for an SRA number before shipping any equipment for repair. Include this number on the outside of the shipping container. A Purchase Order is required before work begins on equipment returned for repair. To expedite the repair process, please include a copy of the PO in the shipment.
  • In Argentina: Please call TCA (351-425-11-150) for information and assistance.
  • In Brazil: Please call TCA ((55) 11-4232-8001 or (55) 11-4238-4444) for information and assistance.
  • In Mexico: Please call EASSA 592-76-22 or 535-06-77 for information and
    assistance.
  • In all other N/S American Countries: Please call Ann Arbor, MI (001)-734-213-6555 for more information and assistance

Parts

HORIBA's Service Repair Centers in Michigan and California maintain a large inventory of essential parts required to support EMD products. Our representatives in Mexico and South America also carry parts inventories to support local requirements.

Parts will normally be available at any field office or customer site within 24 hours after receipt of an order. Please call for current pricing on parts or to place an order.

Maintenance Contracts

Our flexibly-designed maintenance contracts are designed to minimize down time and keep your equipment operating within published specifications. Contracts can range from regularly-scheduled maintenance visits to complete maintenance responsibility for your test cells.

Standard Maintenance Contracts include the following options:

  • Annual Maintenance: One site visit per year to perform recommended annual maintenance tasks and to confirm that the equipment operates according to published specifications.
  • Semi-Annual Maintenance: Two site visits per year to perform recommended semi-annual maintenance tasks and to confirm that the equipment operates according to with published specifications.
  • Quarterly Maintenance: Four site visits per year to perform recommended quarterly maintenance tasks and to confirm that equipment operates according to published specifications.

Custom contracts can be developed to address any needs that fall outside the standard options. We have the resources and expertise to fulfill all of your maintenance requirements, up to and including providing full-time, on-site service personnel. Please contact us for more information.

Installation Services

We offer a broad range system installation services to meet the specific needs of each customer - from simple start-up of HORIBA equipment to overall site management, system commissioning, and acceptance testing. Our highly-trained staff is equipped to fulfill any requirements that you may have, up to and including complete turn-key installations.

Training

We provide a wide range of training options to help you maximize the productivity of your HORIBA equipment. Training programs are available for:

  • HORIBA ATS products and equipment, with modules covering set-up, operation, maintenance, and trouble-shooting
  • HORIBA ATS automation systems, with modules covering system hardware, interface to test equipment, user-interface, basic testing operations, calibration and QC functions, post-test utilities, advanced engineering functions, and system administration
  • Emissions testing theory and practices

Standard programs are tailored for the knowledge-level of the participants and include both in-class and hands-on instruction. Custom programs can be designed to address any special requirements you have.

Training can be provided at your facility or at one of HORIBA's training centers. Our test facility in Ann Arbor, Michigan provides a realistic environment for training with its state-of-the-art chassis emissions test cell.

Special arrangements can be made to set up your equipment at one of our facilities including the test cell in Ann Arbor for training and check-out before delivery.

Extended Warranties

We offer an extended warranty program for complete systems and individual analyzers. This option extends HORIBA's standard warranty for the coverage period that is purchased. Contact your local service office for prices.

Notes:

  • HORIBA's standard warranty terms and conditions will apply.
  • Equipment must be covered under an existing warranty to automatically extend the warranty. If the warranty coverage has expired, a maintenance and inspection service must be performed before renewing the warranty.

The customer is responsible for ensuring that all routine maintenance procedures are performed as specified in the applicable Horiba manuals. HORIBA reserves the right to decline a warranty extension on equipment that is not properly maintained or was subject to misuse.