Filed Service Representative-Fluid Control

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.  Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.  “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.

HORIBA Semiconductor's proprietary analysis technology is fully demonstrated in a wide range of fields - semiconductors, medicine, environment, science and engine measurements. In high-tech industries like semiconductor manufacturing, HORIBA provides an extensive selection of process monitors for integration into manufacturing lines that aid the safe production of high performance devices. 

Our North American Semiconductor group is searching for a Field Service Representative in Austin, TX to install, maintain, support and repair all HORIBA Semiconductor Group supplied equipment or equipment distributed by a HORIBA Group; assists with customer support and product applications functions and any other sales and/or service activities required.

Key Responsibilities include:

  • Works on day-to-day issues with the designated sales group representative to support regional or national customer base issues as called upon. This daily activity requires integration of sales objectives and development of sales opportunities.
  • Installs, integrates, diagnosis, repairs and maintains HORIBA products at customer sites; performs on-site and/or in-house repairs of HORIBA equipment.
  • Helps maintain in-house repair facilities including maintaining calibration requirements and repair maintenance of test equipment, gas systems, DI systems, in-house test and monitoring equipment, etc.
  • Provides technical assistance and report-based feedback to customers and HORIBA departments, including parts and technical research, applications development and integration, failure analysis and assisting Customer Service group with requests for support and service quotations.
  • Prepares weekly and/or monthly Field Service Reports with sufficient detail for explanation of current customer service and sales issues and providing information used in product quality analysis, examination of warranty charges, utilization of labor hours and invoicing.
    Skills and Knowledge:
  • Associate of Science (or equivalent) in Electronics, mechatronics, robotics, optics, or other complimentary technical field.
  • Experience troubleshooting electrical and mechanical subsystems
  • Basic experience reading and interpreting electrical schematics and mechanical assembly drawings
  • Basic network diagnostic capability (Windows based LAN)
  • Experience working in cleanroom environment is preferred
  • Previous Field Service experience (preferably in the semiconductor industry) or experience interfacing with external customers is preferred.

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

To apply, please submit your resume along with a letter of interest describing how you meet the required qualifications at the following link: FSR-Austin, Apply Here

If you are an individual with a disability and need an accommodation during the application/hiring process, please email or call (800) 446-7422 ext 7528 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.