Field Service Representative

HORIBA Scientific is our global team focused on improving and exceeding customers’ present and future needs by integrating the scientific market expertise and resources of HORIBA. HORIBA Scientific product offerings encompass elemental analysis, fluorescence, forensics, GDS, ICP, particle characterization, Raman, spectral ellipsometry, sulfur-in-oil, water quality, and XRF. Prominent absorbed brands include Jobin Yvon, Glen Spectra, IBH, SPEX, Instruments S.A, ISA, Dilor, Sofie, SLM, and Beta Scientific. By combining the strengths of the research, development, applications, sales, service and support organizations of all, HORIBA Scientific offers researchers the best products and solutions while expanding our superior service and support with a truly global network.   

 ESSENTIAL FUNCTIONS:   

  1. Installs, repairs and maintains Horiba products at customer sites; performs in-house repairs of defective customer equipment. 
  2. Maintains in-house repair facilities, including calibration, repair and maintenance of toxic gas monitoring system, maintaining in-house test equipment, etc. 
  3. Provides technical assistance to customers and Horiba departments, including parts and technical question research and assisting with Requests for Quotations. 
  4. Assists with QA of products prior to shipment when required. 
  5. Prepare Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy. 

  

SKILLS:  

  1. Ability to effectively and professionally deal with customers and co-workers. 
  2. Ability to work with little or no direct supervision. 
  3. Ability to efficiently and accurately perform installations and repairs on Horiba equipment.  

 

Requires in-depth knowledge of electronics repair and ability to troubleshoot to component level; in-depth knowledge of electronic test equipment. Position often requires work beyond a normal workday or workweek. Must be able to travel extensively, both domestically and internationally. Must be able to drive an automobile and possess a valid drivers license; must be able to obtain a passport.  

Compensation Package: 

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs. 

If you are an individual with a disability and need an accommodation during the application/hiring process, please email HR REPRESENTATIVE, Patricia.Lee@Horiba.com for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities. 

EEO/Affirmative Action/Veteran Status/Disabilities.  

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