Product Specialist

HORIBA Scientific is our global team focused on improving and exceeding customers’ present and future needs by integrating the scientific market expertise and resources of HORIBA. HORIBA Scientific product offerings encompass elemental analysis, fluorescence, forensics, GDS, ICP, particle characterization, Raman, spectral ellipsometry, sulfur-in-oil, water quality, and XRF. Prominent absorbed brands include Jobin Yvon, Glen Spectra, IBH, SPEX, Instruments S.A, ISA, Dilor, Sofie, SLM, and Beta Scientific. By combining the strengths of the research, development, applications, sales, service and support organizations of all, HORIBA Scientific offers researchers the best products and solutions while expanding our superior service and support with a truly global network.  

We are currently seeking to fill a position in Piscataway, NJ for a Product Specialist - Optical Spectroscopy.

The job of the product specialist is to provide complete technical support to the customer base in order to resolve customer issues and problems. The product specialist will answer customer phone calls and emails to ensure problems are resolved. The product specialist will also install HORIBA products at customer sites. The objectives are to complete assigned tasks in an efficient and timely manner and comply with companies' guidelines: includes customer support, product installations at customer site, product testing as well as QA/QC, service training and technical notes writing.

ESSENTIAL DUTIES AND RESPONSIBILTIES

  • Performs In-House technical support for HORIBA Custom Spectroscopy Solutions products
  • Must attend training on products and help develop service documentation as required
  • Is the primary point of contact to support customers
  • Update system resources (Customer Relationship Management) accurately and timely with necessary updates and information
  • Act as the primary point of contact to field service engineers, to identify and resolve issues
  • Work with product engineers to test and qualify products before shipmet
  • Write technical and service notes to support field service engineers

 

REQUIREMENTS

  • Bachelor or Master's degree in physical or biological sciences
  • Experience with optical spectroscopies such as Raman and Photoluminescence is a plus
  • Experience with optical microscopes is a plus
  • Experience with instrumental control software such as LabView is a plus
  • Familiarity with general electronics is a plus

 

Offers a full benefit package which includes:

  • Dental and Vision
  • & Disability
  • Sick and Holiday Pay
  • Reimbursement
  • with company match
  • Spending Account
  • our website atwww.horiba.com

 

**** PLEASE ATTACH YOUR RESUME WHEN APPLYING ****

Compensation Package: 

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs. 

If you are an individual with a disability and need an accommodation during the application/hiring process, please email HR REPRESENTATIVE, Patricia.Lee@Horiba.com for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities. 

EEO/Affirmative Action/Veteran Status/Disabilities.  

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