Field Service Engineer

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.  Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.  “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters.

 

GENERAL SUMMARY:

Under the general supervision of the Field Service Supervisor or Manager, installs, maintains and repairs Horiba supplied equipment; assists with customer support functions; maintains in-house repair facilities.

 

ESSENTIAL FUNCTIONS:

  1. Installs, repairs and maintains Horiba products at customer sites; performs in-house repairs of defective customer equipment.
  2. Maintains in-house repair facilities, including calibration, repair and maintenance of toxic gas monitoring system, maintaining in-house test equipment, etc.
  3. Provides technical assistance to customers and Horiba departments, including parts and technical question research and assisting with Requests for Quotations.
  4. Assists with QA of products prior to shipment when required.
  5. Prepare Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.

 

Skills Demonstrated By:

  1. Ability to effectively and professionally deal with customers and co-workers.
  2. Ability to work with little or no direct supervision.
  3. Ability to efficiently and accurately perform installations and repairs on Horiba equipment.
  4. Should have an electronics/optical or technical background. 
  5. Needs to be able to think on their feet and troubleshoot complex scenarios
  6. Good communications skills 
  7. Works well with others

 

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need an accommodation during the application/hiring process, please email ben.basheerahamed@horiba.com. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO/Affirmative Action/Veteran Status/Disabilities.

 

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