Field Service Representative-Particle Detection

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.  Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.  “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters. To find out more about our unique culture, please visit our website: HORIBA-Culture

HORIBA Semiconductor's proprietary analysis technology is fully demonstrated in a wide range of fields - semiconductors, medical, environmental, science and engine measurements. In high-tech industries like semiconductor manufacturing, HORIBA provides an extensive selection of process monitors for integration into manufacturing lines that aid the safe production of high performance devices.  

Our North American Semiconductor group is searching for a Field Service Technician in Austin, TX. Ideal candidates will have experience troubleshooting basic to intermediate level electrical, mechanical, and optical problems on complex semiconductor equipment or similar systems/technologies. 

Members of the field service team routinely interface with end-user customers to determine their needs and efficiently determine a path to resolution with minimal supervision. 

Key Responsibilities include: 

  • Preventative Maintenance
  • System Component Diagnostics/Repair/Replacement
  • Electrical/Mechanical Troubleshooting
  • Upgrades Installation & Qualification
  • Software Troubleshooting
  • Customer Training
  • Report Generation
  • Procedure Creation/Modification

 

In addition to servicing PR-PD Series Particle Detection Systems, the HORIBA Field Service team typically supports service level activities from multiple product groups including (but not limited to) Mass Flow Controllers/Meters, Liquid Controllers, IR End-point Monitors, Chemical Concentration Monitors, Wet Chemistry monitors, etc.

As a premier supplier of semiconductor equipment and components, our customers expect strong communication skills from our service team. Each maintenance task must be well-documented using standard productivity tools such as Microsoft Excel, PowerPoint, Word, ServiceMax, etc. 

Skills and Knowledge:

  • Associate of Science (or equivalent) in Electronics, mechatronics, robotics, optics, or other complimentary technical field.
  • 2+ Years of service/maintenance at a semiconductor (or similar industry) company
  • Experience troubleshooting electrical and mechanical subsystems
  • Basic experience reading and interpreting electrical schematics and mechanical assembly drawings
  • Basic network diagnostic capability (Windows based LAN)
  • Previous field service experience interfacing with external customers is preferred.
  • Experience operating or servicing HORIBA PR-PD Series systems preferred.

While travel requirements vary widely for this position (based on customer demand), typical travel requirements for this position will be 30%-50% domestically and <5% internationally (for training). 

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need an accommodation during the application/hiring process, please call (800) 446-7422 ext. 7528 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

M/F Disabled and Vet EEO/AA Employer

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