Service Administrator

Do you have at least 2 years administration or customer service experience?

Do you enjoy working in a fast paced environment?

If the answer is yes, this could be the job for you!

At HORIBA we are looking for an individual that can deliver a professional customer service experience working as part of a proactive, innovative and responsive ONE Service admin team. You will build and develop positive working relationships with engineers, managers, colleagues and customers at all levels.

Main Duties

  • Provide administration Support to ONE Service team including, Diary management, Spare Parts logistics and Paperwork (also in Electronic Format)
  • Process paperwork post service/repair, ensuring customer invoice are raised accurately and in a timely manner
  • Process orders on ERP/FSM
  • Contact customers via telephone, email and Web Meetings regarding Quotations, Customer Purchase orders, Services, Calibration & Repairs to instruments to include scheduling of engineer’s appointments
  • Create demands for service kits & parts on ERP/FSM for engineers to carry out work
  • Ensure service kits and/or parts are delivered to site/engineer in good time
  • Maintain Workbooks in EXCEL
  • Respond to customer queries via phone and/or email
  • Process Purchase Orders to include third party supplied items on ERP/FSM
  • Process orders from customers for spare parts, contracts and ad-hoc callouts
  • Monitor backlog on ERP/FSM

 

Essential skills

  • Ability to handle multiple projects simultaneously
  • Able to operate in a fast-paced environment
  • Able to operate in a fast-paced environment
  • Good Microsoft Office skills; Excel, Word, Outlook
  • Good organisational skills & attention to detail
  • Ability to work individually or as part of a team
  • Proven record of completing projects

HORIBA offers a competitive salary as well as a full range of benefits including private medical, cash plan, shopping discounts and so much more!

If you are interested in this position, please send your CV and covering letter to recruitment.uk@horiba.com