Field Service Engineer – California

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.  Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand.

Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.  “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters. To learn more about our unique culture, visit our culture page.

Responsibilities Include:

  1. Installs, repairs, maintains and provides customer training for Horiba products at customer sites.
  2. Up to 75% Travel and ability to obtain a passport.
  3. Balance of time spent between home and field.
  4. Provides technical assistance to customers and Horiba departments, including parts, technical questions, and some application support. 
  5. May assist with preparing quotations, technical documents or RMAs as needed
  6. Ability to complete paperwork and Service Reports with sufficient detail.

 

Skills Demonstrated By:

  1. Ability to effectively and professionally interact with customers 
  2. 2 or more years Customer Service experience is preferred.
  3. Associate's degree or equivalent experience in a technical field. 
  4. Strong Analytical and Troubleshooting Skills 
  5. Should have an electronics, optical or technical background. 
  6. Knowledge of spectroscopic instruments or techniques such as Atomic Force Microscope (AFM), Raman, Photoluminescence or Microscopy experience is preferred
  7. Ability to work with little or no direct supervision.
  8. Needs to be able to think on their feet and troubleshoot complex scenarios 
  9. Ability to efficiently and accurately perform installations and repairs on scientific instruments and willingness to learn HORIBA instruments.
  10. Experience with ServiceMax or similar CRM is a plus
  11. Experience with Microsoft Word and Excel , Outlook, Teams or similar. 
  12. Effective Communicator-  Verbal and Written communications.
  13. Willing to Travel in the US or internationally as needed (Canada/Mexico) 
  14. Strong attention to detail
  15. Maintain a professional appearance 
  16. Must be able to routinely lift 50 pounds.

 

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need an accommodation during the application/hiring process, please call (732)494-8660 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO/Affirmative Action/Veteran Status/Disabilities.

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