HORIBA Service: A Strategic Partner in Your Testing Operations

HORIBA Service

Maximizing Uptime and Performance with a HORIBA Service Partnership

At HORIBA, service is not an afterthought — it is an enduring partnership built on trust, technical expertise, and shared goals. We work alongside you to maximize uptime, maintain accuracy, and protect the long-term value of your investment.

Our service philosophy is proactive. We are here to ensure that your HORIBA systems remain precise, compliant, and fully optimized throughout their lifecycle — not simply to respond when something goes wrong. From on-site resident engineers and access to ISO 17025-accredited calibration to maintenance, training, and engineering consultancy, our integrated approach keeps your operations running at peak performance.

Whether you are building a new facility, expanding capabilities, or enhancing existing assets, HORIBA Service is your trusted partner in operational excellence.


Have a question or need support? HORIBA Service is here to help — as your trusted testing partner. Contact us


Service Lifecycle Management Support for Your Testing Operations

HORIBA Service supports every phase of your testing lifecycle—from planning to maintenance—ensuring your systems stay accurate, reliable, and efficient as you grow. Our services include:

  • Engineering consultation for new labs and upgrades
  • Commissioning & installation for seamless startup
  • Operational optimization to boost efficiency
  • Maintenance and calibration to ensure compliance
  • Upgrades and repurposing to extend asset life


This holistic support ensures your testing environment adapts and performs at its best over time.

Embedded Expertise — On-Site Resident Engineers

For operations that require direct, daily support, HORIBA offers the Resident Engineer Program. Our technical experts integrate seamlessly into your team, providing:

  • Immediate on-site assistance
  • Deep system knowledge for HORIBA and third-party equipment
  • Continuous performance monitoring and optimization
  • Faster issue resolution and reduced downtime


This level of embedded service turns maintenance into a proactive, collaborative process — ensuring your facility is always ready for the next test.

HORIBA Service Capabilities at a Glance

HORIBA Service Preventative Maintenance | Scheduled service to prevent issues before they occur

Maintenance

Scheduled service to prevent issues before they occur

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HORIBA Service offers twelve month warranty on labor and parts

Warranty

Comprehensive coverage from installation onward

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HORIBA Service Repair | Fast, expert troubleshooting backed by factory standards

Repair 

Fast, expert troubleshooting backed by factory standards

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HORIBA Service Spare Parts | Certified components to maintain accuracy and reliability

Spare Parts

Certified components to maintain accuracy and reliability

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HORIBA Service Calibration | ISO 17025-accredited services to preserve measurement precision

Calibration

ISO 17025-accredited services to preserve measurement precision

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HORIBA Service Training | Programs tailored to build in-house expertise and operational confidence

Training

Programs tailored to build in-house expertise and operational confidence

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Engineering Consultancy and Testing

Consult with HORIBA engineers to improve processes, validate systems, and solve complex test challenges.

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Software Helpdesk

Get expert-level support for STARS, INSIGHT, and other HORIBA software platforms — fast and globally coordinated.

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HORIBA Service On-Site Support and Resident Engineer |

On-Site Support

Resident engineers providing rapid support and continuous system optimization

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Maintenance  |  Warranty, Repair, & Spare Parts  |  Calibration  |  Training  |  Engineering Consultancy & Testing  |  Software Support  |  On-Site Support

Global Infrastructure, Local Expertise

With regional teams across Europe, Asia, and the Americas, HORIBA offers world-class service wherever you operate.

  • Over 1500 service engineers worldwide
  • More than 70 support hubs
  • Calibration centers accredited to ISO 17025 and a range of local accreditations
  • Global software and hardware expertise


We combine global standards with responsive, local delivery — ensuring your uptime goals are always met.

A Partnership for Long-Term Success

Every test facility is unique, and so is every service plan we develop. HORIBA works with you to design a flexible, reliable service strategy that fits your operational goals — whether you need one-time support, scheduled preventative care, or a long-term managed service program.

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