
Service Engineer
Main Purpose Of Job
Responsible for the maintenance of HORIBA Medical diagnostic systems.
Main Responsibilities And Duties :
- To service and repair HORIBA Medical diagnostic system
- Carry out breakdown cover and planned preventive maintenance on all instruments. Carry out all necessary updates & modifications to systems as required
- Hotline:
- Provide hotline/telephone support function as required on a rota basis
- Provide hotline/telephone support function out of hours (via pager system) as required
- Assist Sales team and Technical team at both demonstrations and instrument installations
- Maintain excellent customer service and relationships
- Service Application (on Lotus Notes)
- Entry of all service reports onto Lotus notes application & error correction
- Spare part movement requests (to sales admin team or CSM) as necessary
- Order placement for spare parts for both own stock & customers as necessary
- Administration
- Production of call reports for all tasks
- Update call log & service team calendar as necessary
- Maintain spare parts stock level and maintenance kits
- Liaise with sales admin as required
- Follow and maintain HORIBA Medical company and team objectives and KPIs
- Pursue personal development of skills and knowledge necessary for effective performance of the role and attend training courses as required
- Adhere to HORIBA Medical company and ISO policies and procedures
- Adhere to relevant Health & Safety procedures
Person Profile:
Experience:
- HNC/HND in Electronic Engineering
- Customer Service
- Analytical
- Administration
- Ideally: Diagnostics, haematology and biochemistry
- ISO 9001
- Software packages: Word, Excel, Lotus Notes, Internet
- Database
Personal Qualities:
- Able to work as part of a team
- Capable of working on own initiative
- Organised
- Attention to detail
- Effective written and verbal communication
- Resourceful
- Good communicator
- Proactive
- Assertive
- Time management
- Helpful, flexible & adaptable
- Current driving licence
Based At :
Field Based and HORIBA Medical, Moulton Park, Northampton (dependent on task requirement)
Hours :
37.5 hours per week (However, occasional work/travel outside these hours and at weekends will be required)
Responsible To :
Customer Services Manager
If you wish to apply for this position, please contact HORIBA UK's Human Resources Team at hr.uk@horiba.com