Our Employees

Shaping Our Future Together

Unleashing the desired performance through the power of software

Joined the company in 2019
M.M.
Software design

As a software engineer, I am involved in the development of essential chemical concentration monitors indispensable for semiconductor manufacturing.
Since the measurement of chemicals directly affects the quality of semiconductors as well as assisting in the reduction of environmental impact, we aim to develop devices that can always provide accurate values without any false information in the measurement results. And now, the new product we are developing will incorporate sensors that we have never used before, making it a new challenge for me to unleash the performance of these sensors through the power of software. Learning new things every day, I am proceeding with the development while deepening my understanding of circuits and components through discussions with our in-house electrical specialists as well as collaborating with partner companies. I aim to continue expanding my knowledge while facing the principles of “developing”, and I hope to build my carrier as an engineer who can oversee and lead development.

Crossing language and cultural barriers, sincerely, one step at a time

Joined the company in 2021
S.M.
Domestic sale

I graduated from a university in South Korea and took the first step in my career by joining HORIBA Advanced Techno as a sales representative. I had to adjust to life in Japan and working in a field which was different from what I had majored in. The first year was challenging, even for tasks as simple as document creation, but thanks to the buddy system where seniors provided one-on-one support, I gradually became accustomed to it. In my second year,
I was assigned as the sales representative for semiconductor manufacturing equipment customers, and I found myself in situations where I had to think and act independently more often. There are various measurement needs in the semiconductor manufacturing process, and I realized firsthand that HORIBA's measuring instruments are indispensable. As a result, when problems arise, we sometimes receive harsh feedback from customers. However, in such times, I make it a point to remain calm, gather cooperation from within the company, thoroughly investigate the cause, and respond appropriately. My current goal is to build trust with customers through repeated sincere actions.

Sharing the joy of “development” across professions and borders

Joined the company in 2006
R.H.
Production technology

I consider myself fortunate to have been assigned to the production site of HORIBA's founding product, the “pH meter”, shortly after joining the company. I was able to experience every procedure from processing raw materials to shipping the finished products.  Currently, as a member of the production technology department, I am mainly involved in launching new products. By getting involved in the product manufacturing process from the planning stage, expanding the range of proposals that can be presented. The day our team, overcoming challenges together and the product sees its first shipment, is the most joyful moment as we can share words of encouragement and gratitude with each other as a team, and capture the moment with a commemorative photo, knowing that our efforts have been rewarded. Lately, I've been handling more work with overseas bases and was assigned to Singapore to be involved in setting up a production base. Despite struggling with English, I persevered in making improvements, gained trust, and together, we were able to build a production system.
I feel that this experience has led to significant personal skills and expertise development.

Utilizing customer “voice” to take on new challenges one after another

Joined the company in 2015
A.H.
Technical support

At the customer support center, we receive various inquiries and concerns from customers, ranging from technical questions about products to issues related to usage or troubleshooting. Through interacting with such “user's voices”, our team is currently challenging ourselves to explore new avenues to enhance customer experience and provide better products and services.
For example, we have created short movies where we explain common operations and troubleshooting methods. We've also introduced an AI Chatbot and held webinars to explain the principles of pH meters. This has led to an attitude within the team where we don't just wait for phone calls from customers but actively engage in outreach ourselves. We’ve had comments such as “the movies were helpful in assisting customers when I was having trouble providing a response for them”, and there was the another request that they wanted us to provide a specific product featured technical information. These comments have become a driving force to begin new challenges for us.

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