Service Administrator

We’re looking for a highly organised and customer-focused Service Administrator to join our Service team at HORIBA UK.

In this fast-paced and varied role, you’ll play a key part in supporting our engineers and customers, ensuring service activities run smoothly from start to finish. From managing bookings and processing orders to coordinating service schedules and responding to customer queries, you’ll be at the heart of our service delivery.

What you’ll be doing:

• Supporting the service team with day-to-day administration, including scheduling and paperwork
• Processing service orders, invoices and purchase orders accurately and on time
• Acting as a key point of contact for customers via phone and email
• Coordinating engineer visits, parts logistics and service requirements
• Maintaining accurate records and tracking work through internal systems
• Helping to deliver a high-quality, professional customer experience

What we’re looking for:

• Strong customer service and communication skills
• Excellent organisation and attention to detail
• Ability to manage multiple tasks in a busy environment
• Confidence using Microsoft Office (Excel, Word, Outlook)
• A proactive, team-focused approach

Why HORIBA UK?

We offer a flexible benefits package which includes pension, life insurance, private medical, cash plan, company sick pay, holiday purchase, birthday leave, enhanced maternity and paternity leave and so much more!

HORIBA UK value diversity and are committed to creating an inclusive workplace. We welcome applications from all individuals and will provide reasonable adjustments throughout the recruitment process where needed. Please let us know how we can support you and we will work with you to ensure you are fully supported.

if you are ready to take on this exciting challenge and contribute to the success of HORIBA UK, apply now by emailing the following address: recruitment.uk@horiba.com with your CV and a covering letter explaining why you are suitable for this role.

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