Customer support - call center

Customer Support

HORIBA has teams of service and customer support specialists located in over 50 countries around the world working to ensure the smooth and efficient operation of your test equipment. All services are designed to deliver the high level of availability and reliability that you have come to expect from HORIBA products. We aim to deliver high quality, flexible customer support with a minimal reaction time. All our service personnel are highly qualified and experienced in the field of test equipment maintenance, servicing and diagnostics. 

Regular maintenance of your test systems avoids costly down time, expensive repairs and the potential of bad results. To address this, HORIBA offer a comprehensive range of maintenance contracts on all of its products and systems. The advantage of these contracts include:

  • Budgetary planning is simplified, schedules of service are defined
  • Special application services are available to meet individual requirements
  • HORIBA coordinate all service tasks
  • Optional on-site teams are available delivering guarenteed test faciltiy availabilty, spare parts allocation and agreed reaction times