Service Administrator Supervisor

Service Administration Supervisor – HUK Ltd 

 

 

BASED AT: HUK Northampton Office  

HOURS: 35 hours per week  

RESPONSIBLE TO: HUK Service Manager 

MAIN PURPOSE OF JOB:  Supervising a team of administration professionals in order to achieve operational objectives 

MAIN RESPONSIBILITIES AND DUTIES: 

 

  • Provide guidance and support to service administration team to perform their duties effectively 

  • Monitoring employee productivity and providing constructive feedback and coaching 

  • Conducting regular one to ones and PDR reviews with team members 

  • Identifying and assessing future and current training needs 

  • Act as an escalation point for customer queries  

  • Ensuring the development, review and revision of standard operating procedures 

  • Monitoring of Service processes in SAP 

  • Producing monthly KPI’s  

  • Creating annual service quotations 

  • Quotation approvals 

  • Purchase order approval  

  • Maintaining service-related databases 

  • General administration 

 

PERSON SPECIFICATION 

Skills and Experience: 

Essential 

  • Previous experience in a supervisory role   

  • Excellent organisational & leadership/people skills  

  • Excellent customer care skills and experience 

  • Good knowledge of Microsoft Office  

  • SAP Experience  

Desirable 

  • Experience of Microsoft Teams, OneDrive and SharePoint 

  • Coaching experience  

Personal Qualities: 

 

  • Excellent communication skills with the ability to interact professionally with individuals at all levels 

  • Ability to operate in a fast-paced environment  

  • Enquiring and innovative attitude, with the ability to propose and drive departmental efficiencies  

  • The initiative to identify solutions to improve skills and competencies within the team 

  • Strong attention to detail 

If you would like to apply for this postition, please send your enquiry/CV to hr.uk@horiba.com