Supervisor, Service

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements.  Proven quality and trustworthy performance have established widespread confidence in the HORIBA brand.

Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.  “HORIBARIANs,” the HORIBA employees all over the world, look forward to working with additional creative and entrepreneurial self-starters. To learn more about our unique culture, visit our culture page.


The service supervisor is a technical and hands-on person with supervisory experience. The Service Supervisor is responsible for testing, installing, repairing instruments, managing the product specialists and growing service revenues for the Custom Spectroscopy Solutions (OSD) division and based in Piscataway, NJ


Include but are not limited to the following: 

  • Support technically Product Specialists and Field Service Engineers (FSEs) as needed
  • Back up Product Specialists and FSEs as needed [customer support, installation, testing….]
  • Primary contact for internal and external escalation management process.
  • Work with Service Manager and Product Line Managers (PLMs) to implement continuous Product training for Product Specialists, FSEs and Affiliates.
  • Initiate and actively participate in the content creation of service technical notes and service manuals.
  • Create and implement post-sales campaigns to increase revenues [upgrades, contracts, paid services, etc.]
  • Responsible for monitoring and delivering on agreed upon KPIs for  post-sale product support team and implement corrective actions as needed.
  • Maintain CRM platform (ServiceMax) and create Dashboards with appropriate KPIs
  • Support Sales, Production, R&D and Quality functions as needed



  • Bachelor or Master’s degree in physical or biological sciences
  • Experience with optical spectroscopies such as Raman and Photoluminescence is a plus
  • Experience with optical microscopes is a plus
  • Experience with instrument control software such as LabVIEW is a plus
  • Familiarity with general electronics is a plus
  • Familiarity with Salesforce / ServiceMax or other CRM platform is a plus


Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.


Click to apply.