Service Engineer

HORIBA Scientific is the global team created to better meet customers’ present and future needs by integrating the scientific market expertise and resources of HORIBA. HORIBA Scientific offerings encompass elemental analysis, fluorescence, forensics, GDS, ICP, particle characterization, Raman, spectral ellipsometry, sulfur-in-oil, water quality, and XRF. Prominent absorbed brands include Jobin Yvon, Glen Spectra, IBH, SPEX, Instruments S.A, ISA, Dilor, Sofie, SLM, and Beta Scientific. By combining the strengths of the research, development, applications, sales, service and support organizations of all, HORIBA Scientific offers researchers the best products and solutions while expanding our superior service and support with a truly global network.

This position is located in Texas.

 

GENERAL SUMMARY:

Under the general supervision of the Service Manager, installs, start-ups, commission and maintains and repairs HORIBA or customer supplied equipment; assists with customer support functions; maintains in-house repair facilities.  Consults with customers regarding the implementation of required tests programs.

ESSENTIAL FUNCTIONS: 

  1. Installs, start-up, commission, repairs and maintains HORIBA products at customer sites; performs in-house repairs of defective customer equipment.
  2. Provides technical assistance to customers and HORIBA departments, including parts and technical question research and assisting with Requests for Quotation.
  3. Assists with the Check-Out of products prior to shipment when required.
  4. Prepare Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials changers, and policy.
  5. Provides engineering with redlined drawings and verbiage as required detailing any field changes implemented.
  6. Provides phone support for customers and less experience service personnel.
  7. Creation of factory and On-Site Acceptance Documents and Procedures, performing Acceptance Procedures and post-processing data generated from Acceptance Procedures in order to validate design specifications.

Knowledge Of:

Requires in-depth knowledge of electronics repair and ability to troubleshoot to component level; in-depth knowledge of electronic test equipment. Position often requires work beyond a normal workday or workweek.  Must be able to travel extensively, both domestically and internationally. Must be able to drive an automobile and possess a valid drivers license; must be able to obtain a passport.

Skills Demonstrated By: 

  1. Ability to effectively and professionally deal with customers and co-workers.
  2. Ability to work with little or no direct supervision.
  3. Ability to efficiently and accurately perform installations and repairs on HORIBA equipment.

 

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